Answer: Call Middletown Security Systems, Inc. We will be happy to assist you and determine if you need a technician to service your alarm.

Question: When do batteries need to be replaced?

Answer The system battery in the alarm is rechargeable and is kept charged automatically. In the event that your power is out for an extended period of time, your battery may drain to where it will not recharge. Normally our central station will receive a low battery signal and notify you that your battery may need replacement. If you have wireless sensors, the batteries are disposable. Your keypad will normally display a low battery warning when a battery needs replacement. Middletown Security Systems, Inc. keeps replacement batteries in stock. You can always stop by and pick up a replacement anytime.

Question: How do I change add or delete a user to my alarm system?

Answer Depending on which system you have will determine how this is handled. With most of our systems we can call your alarm panel and make the changes from our office. This procedure is detailed in the users manual for each type of system. Always call our central station first before making any changes on your alarm. Our central station will receive a signal of the programming change and to help elevate any confusion, we ask that you call first.

Question: What happens if I am on my telephone when the alarm goes off?

Answer Our alarm systems are all equipped with a digital communicator that is designed to "Seize" the phone line when it needs to communicate with central station.

Question: Why does my keypad display say "not ready"?

Answer This simply means that your system is not ready to arm. This usually means that you have a door or window open or a motion detector is sensing movement. If you press the * key in the lower left corner on your keypad it will tell you which zone is faulting.

Question: Why does my keypad display read "no ac"?

Answer Our systems require power for normal operation. Most of our systems have a plug in transformer, please check to make sure that it is still plugged in and all the wires are secure into the transformer. Once the power returns the display should return to normal.

Question: How do I bypass a zone?

Answer One most of our systems you simply enter your four digit user code and then press the the (6) bypass button and then the zone number that you would like to bypass. Each time your system is disarmed you will have to bypass the zone again, it will not keep it in memory. Just press the * key to obtain the zone number that you want to bypass, if you do not already know.

Middletown Security Systems, Inc.
20 South Breiel Blvd.
Middletown, Ohio 45044
(513) 423-1065
(800) 635-1397

http://www.middletownsecurity.com